Regarding delivery
・Items that are in stock are usually shipped within 1-5 business days after confirmation of payment.
・The delivery date can be specified within 5 to 2 weeks from the date of purchase.
※Please fill in the designated date in the remarks column.
・Sagawa Express *Free shipping within Japan for orders over 5,000 yen
Delivery within Japan We will ship at a flat rate of 800 yen (tax included).
※Hokkaido and Okinawa will be uniformly 1,200 yen (tax included). In the case of remote islands, we will recalculate.
*Please note that we cannot specify the delivery company.
Click here for overseas delivery
Click here for information about international shipping.
You can specify the date and time in the following time zones.
Please write your desired time in the remarks column.
1) Morning (8:00-12:00)
2) 12:00 to 14:00
3) 14:00-16:00
4) 16:00-18:00
5) 18:00-20:00
6) 18:00-21:00
7) 19:00-21:00
About payment method
-Credit card payment
We accept VISA / MasterCard / AMERICANEXPRESS / JCB. After completing the payment procedure, we will ship the product.
- Shop Pay
This is a service that allows you to pay for products and services using the address information and credit card information registered with Shop Pay. After completing the payment procedure, we will ship the product.
-PayPal
We accept VISA, MasterCard, JCB and AMERICAN EXPRESS. After completing the payment procedure, we will ship the product.
- bank transfer - KOMOJU
After completing the order, please refer to the account information in the order completion email and transfer the product price within 7 days from the next day.
The bank transfer fee will be borne by the customer.
*If you repeatedly cancel due to the expiration of the payment deadline, we may not be able to accept your order from the next time.
-Apple Pay
- Google Pay
Returns/Exchanges
[Customer convenience]
We cannot accept returns or exchanges unless the product is defective. note that.
*The shape of the plant may differ slightly from the photo.
Also, please note that due to the characteristics of viewing on a personal computer or mobile device, the product image may differ slightly from the actual color. The color of the image is not treated as our defect. If you would like to know more about colors, please contact us before purchasing.
[In the case of defects at our shop]
If you receive a defective product, we will accept returns or exchanges.
If you wish to do so, please contact us within 7 days of receiving the product.
The conditions for accepting returns and exchanges are as follows.
・Within 7 days from the arrival of the product (For products with troubles or defects, excluding cases where there is a manufacturer's warranty or otherwise stipulated by law)
・Unused, unwashed, or only for indoor use ・Equipped with delivery slip, tag, inner paper, etc. (Please note that we cannot accept returns or exchanges if the tag is removed from the product.)
・The condition of the product or exterior is the same as when it was delivered ・Products that are not discounted or sale items
About receipt
Please use the statement issued by your credit card company as a receipt.