We will read your inquiries during our business hours (10:00-17:00 excluding Saturdays, Sundays, national holidays, and the New Year holidays). We will reply to emails received during the above business hours within 24 hours excluding Saturdays, Sundays, national holidays, and the New Year holidays, but depending on the content of your inquiry, it may take some time for us to reply or we may not be able to reply at all.

Our response will be sent directly to the customer who made the inquiry.
The content and text of the responses belong to our company, so please refrain from disclosing or reproducing them on a web page or a third-party information agency, or using them for secondary purposes in publications, etc., without our prior consent.

Please note that in the unlikely event that any responses are found to have been reproduced or disclosed without permission, or that any defamation or libel that is contrary to the facts of the responses is discovered, appropriate measures may be taken.

We may refrain from replying to anonymous customers.