About orders and delivery
Where is the nearest VEDA store?
Click here to find your nearest VEDA authorized retailer.
We are unable to provide inventory information for authorized VEDA retailers, so we recommend that you contact us before visiting the store.
How long will it take to receive my order?
Usually, we will ship within 1-3 days from the next business day of your order.
Please note that we do not ship on Saturdays, Sundays, or holidays.
After the product is shipped, we will send you a shipping completion email containing the tracking number (inquiry number).
Details of the delivery status can be viewed from the tracking number.
Can I specify the delivery date and time?
You can specify the delivery date and time when placing an order. Please fill in the designated date and time in the remarks column.
*Even if you specify the delivery date and time, the delivery may be delayed due to traffic conditions, weather conditions, or the delivery status of the delivery company.
Available dates are displayed.
[Specification of time zone]
1) Morning (8:00-12:00)
2) 12:00 to 14:00
What are the payment methods?
We accept credit cards (VISA, MasterCard, AMERICAN EXPRESS, JCB), bank transfer, Amazon Pay, PayPal, Apple Pay, Google Pay and Shop Pay.
Can you do gift wrapping?
We are very sorry, but currently we do not offer gift wrapping.
Since this is a gift order, I would like you not to include a delivery note.
If you can indicate that you are making a gift order in the remarks column, please be assured that we will not include anything that shows the amount, such as a statement of delivery.
Can you issue a receipt?
-Credit card Please use the statement issued by the credit card company as a receipt.
-Bank transfer We will replace the receipt with the bank transfer statement.
Can I return or exchange an item?
In the unlikely event that the product you ordered is different from the product you received, or if you receive a damaged product,
We will exchange the product, so please contact [firstname.lastname@example.org] within 7 days after the product arrives.
We cannot accept returns or exchanges due to customer convenience. note that.
I haven't received an order confirmation email.
We apologize for the inconvenience.
Please contact [ email@example.com ] so that we can confirm it immediately.
In addition, the following cases are also possible, so please check once.
・Cancellation of spam mailbox settings
・Settings for specified domain reception (@veda-jp.com)
I would like to know more about the product.
For inquiries about our products, we are available 24 hours a day via email.
Please contact us at any time at [ firstname.lastname@example.org ].
*We will respond to your inquiry during our business hours (Mon-Fri: 9:00-17:00).
*Inquiries made during holidays such as Saturdays, Sundays, holidays, Obon holidays, and New Year's holidays will be responded to on the next business day.
VEDAアイテムの偽造や無認可の販売業者については、[ INFO@VEDA-JP.COM ]にご報告ください。
About the product
How long does incense burn?
It depends on how you use it, but it takes around 20 minutes.
If it is too long, fold it in the middle and use it while adjusting it.
Does incense have an expiry date?
Incense has no expiration date.
Please store the product in a box, avoiding direct sunlight and places with high temperatures and humidity.
I'm concerned about incense smoke.
VEDA's incense is an incense with minimal smoke.
It doesn't mean that it doesn't come out at all, but the incense is more like a room fragrance, so even people who don't like smoke or who don't like incense can use it with confidence.
Could you send me a fragrance sample?
When you order from the VEDA official online store, you will receive up to two samples of your favorite incense. (Ends as soon as it runs out)
・We do not accept inquiries regarding sample inventory status. Thank you for your understanding.
Please tell me how to maintain marble.
At VEDA, we use natural marble because we want to make things that can be handed down to future generations.
Marble is extremely durable and can be used for a long time if properly maintained.
Also, by performing maintenance, attachment will spring up and it will change into an irreplaceable thing.
Enjoy your wonderful experience.
The maintenance method is to clean it by wiping it with a dry cloth or rinsing the part where you are concerned about dirt with water.
If cleaning with water, be sure to wipe with a dry cloth.
In addition, the part where the incense is inserted is prone to stains due to the burning of the incense, just like a typical incense holder.
If it bothers you, wash it off with diluted neutral detergent.
Where are VEDA products manufactured?
VEDA is committed to manufacturing each product with the highest level of expertise.
Incense is manufactured by a long-established Japanese manufacturer that has been making incense sticks since the 1930s.
Marble incense holders/objects are manufactured in a Japanese atelier with a history of approximately 100 years.
Our leather incense cases are handcrafted by Japanese craftsmen using upcycled leather left over from the production of high-end interiors.
VEDA is not mass-produced, but rather produces small quantities, with a focus on making each item carefully and with the warmth of a craftsman.
Enjoy an uplifting experience with Japanese craftsmanship and pleasant stimulation.