About the product
How long does incense burn?
It depends on how you use it, but it takes around 20 minutes.
If it is too long, fold it in the middle and use it while adjusting it.
Does incense have an expiration date?
There is no expiry date for incense.
Store in a box away from direct sunlight, high temperature and humidity.
I am worried about the smoke of incense.
VEDA incense is an incense with minimal smoke.
It doesn't mean that it doesn't come out at all, but the scent is closer to a room fragrance, so it can be used safely by people who don't like smoke or who have never used incense before.
Could you send me a fragrance sample?
We are very sorry, but we do not accept requests for samples only. Please note.
In addition, we will send you a fragrance sample as a special gift for those who have purchased it.
Please tell me how to maintain marble.
At VEDA, we use natural marble because we want to make things that can be handed down to future generations.
Marble is extremely durable and can be used for a long time if properly maintained.
Also, by performing maintenance, attachment will spring up and it will change into an irreplaceable thing.
Enjoy your wonderful experience.
The maintenance method is to clean it by wiping it with a dry cloth or rinsing the part where you are concerned about dirt with water.
If cleaning with water, be sure to wipe with a dry cloth.
In addition, the part where the incense is inserted is prone to stains due to the burning of the incense, just like a typical incense holder.
If it bothers you, wash it off with diluted neutral detergent.
Where are VEDA products manufactured?
VEDA is committed to manufacturing each product with the highest level of expertise.
The incense is manufactured by a long-established Japanese manufacturer that has been making incense sticks since the 1930s.
Marble incense holders/objects are manufactured in a Japanese atelier with a history of about 100 years.
The leather incense case is made by upcycled leather left over from the production of high-end interiors and hand-made by Japanese craftsmen.
VEDA is not mass-produced, but we are particular about making each item carefully and feel the warmth of the craftsman, and we carry out small-lot production.
Enjoy Japanese craftsmanship and a pleasantly stimulating, uplifting experience.
Do you have a store where you can see the products?
Some products are available at SHOPs listed in STOCKIST.
About orders and delivery
How long will it take to receive my order?
Depending on the delivery area and order date, it will be delivered in about 2 to 6 days from the order date.
Can I specify the delivery date and time?
You can specify the delivery date and time when placing an order. Please fill in the designated date and time in the remarks column.
*Even if you specify the delivery date and time, the delivery may be delayed due to traffic conditions, weather conditions, or the delivery status of the delivery company.
Available dates are displayed.
[Specification of time zone]
1) Morning (8:00-12:00)
2) 12:00 to 14:00
What are the payment methods?
We accept credit cards (VISA, MasterCard, AMERICAN EXPRESS, JCB), bank transfer, Amazon Pay, PayPal, Apple Pay, Google Pay and Shop Pay.
How much does shipping cost?
Shipping within Japan is free of charge.
Can you do gift wrapping?
We are very sorry, but currently we do not offer gift wrapping.
Since this is a gift order, I would like you not to include a delivery note.
If you can indicate that you are making a gift order in the remarks column, please be assured that we will not include anything that shows the amount, such as a statement of delivery.
Can I check the status of my order?
After completing your order, you can check the order status in the order history on My Page.
When your order is completed, an order completion email will be sent from our shop to your email address.
If you have any questions, please contact email@example.com.
Can you issue a receipt?
-Credit card Please use the statement issued by the credit card company as a receipt.
-Bank transfer We will replace the receipt with the bank transfer statement.
Can I return or exchange an item?
In the unlikely event that the product you ordered is different from the product you received, or if you receive a damaged product,
We will exchange the product, so please contact [firstname.lastname@example.org] within 7 days after the product arrives.
We cannot accept returns or exchanges due to customer convenience. note that.
I haven't received an order confirmation email.
We apologize for the inconvenience.
Please contact [ email@example.com ] so that we can confirm it immediately.
In addition, the following cases are also possible, so please check once.
・Cancellation of spam mailbox settings
・Settings for specified domain reception (@veda-jp.com)
I would like to know more about the product.
Inquiries about products are accepted by e-mail 24 hours a day.
Please contact us at [ firstname.lastname@example.org ] anytime.
*We will reply during our business hours (Monday to Friday: 9:00 to 17:00).
*Inquiries made during holidays such as Saturdays, Sundays, holidays, Obon, and year-end and New Year holidays will be responded to on the following business day.
*Please note that it may take some time to respond depending on the content of your inquiry.